Except in cases of emergency, appointments are required for surgery, boarding, bathing and medical care. In case of Emergency during normal business hours, please call ahead if possible. Emergency cases shall always receive top priority followed by patients with previously scheduled appointments. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Care Credit, cash and personal checks.
Returned Check Policy
We charge a $25 handling fee for all checks returned by your bank unpaid.
Patient Arrival Policy
For your protection and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. If you have an aggressive dog, please leave your dog in the car and inform staff so that we may clear the waiting room for the safety of the other pets in our facility.
All cats must be presented in an appropriate cat carrier or on a leash. If you do not have a carrier, we have cardboard carriers to purchase.
For quickest service, please check in at our front desk as soon as you arrive.
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